Please read below for frequently asked questions (FAQs). We are located in South Sacramento, CA, and can deliver to the surrounding areas of the Central Valley and SF Bay. Local client pickup at our South Sacramento location is welcomed and encouraged. Delivery is fee-based and availability is dependent on date, time, and location. MESSAGE US directly for more information or to reserve.
Thanks for considering us for your rentals!
How do I go about renting?
Please CONTACT US HERE after you have chosen a date. We will determine availability of your favorite pieces according to your date(s).
You can CONTACT US HERE using our contact form. We will try to get back to you at our earliest convenience, however, incoming messages over the weekend may experience longer response times. Please note that messages/DMs through our social media accounts may also experience longer response times, as we are not always connected on them.
When should I reserve it?
We recommend reserving your favorite item(s) as early as possible. All rental items are subject to availability and may be limited in quantity.
How do I secure rental reservations?
A security deposit is required to secure a date for all reservations, along with a signed rental agreement. Any payment to the remaining balance is due in full at least 7 days before the event/staging.
Can I rent items from the shop inventory on White Elephant Co.?
Unfortunately, we do not rent out shop inventory. We do often have collections of vintage items so if you are looking for something in particular, please do not hesitate to ask.
How much are the rental pieces?
Prices are shown under each rentable item. Please note that the rental item price DOES NOT include security deposit or any other applicable fees. Please CONTACT US HERE directly for more information and/or delivery quotes.
Yes, pickups are welcomed at our rental storage unit. Our rental inventory is located at an off-site storage unit in South Sacramento. However, all orders will have to be approved for pickup due to the delicate nature of some pieces.
Yes, delivery is fee-based and dependent upon availability. Delivery charges are determined by location/mileage, order size and quantity, and special handling and/or set up.
What if I have to cancel, will I receive my deposit back?
Cancellations received in writing by twenty-eight (28) days or more of the event date will receive a full security deposit refund, as well as a full refund on rental item costs.
Cancellations received in writing within two (2) to four (4) weeks of the event date will receive 50% of the security deposit, as well as a full refund on the rental item costs.
Cancellations received in writing that fall at the 13th day from the event date and under will NOT receive a refund for the security deposit, but will receive a full refund on the rental item costs.
Do I have to clean the items before returning?
Yes. Glassware and utensils are always cleaned prior to rentals, and should return cleaned and packed in its original container. Furniture and textile items will be assessed for cleaning fees if it is returned dirty, stained, or damaged.
Furniture rental exclusions
Because of the nature of wicker, brass, and upholstered furniture, these furniture items may not be available to rent depending upon outside elements. These rental items are prohibited during outdoor events with rain and/or snow in the forecast. All furniture pieces cannot be left outside overnight. Please CONTACT US HERE for further information.
What is the condition of your rental items?
Most of our items are in good, functional condition. We specialize in vintage pieces with the exception of our white peacock chairs (they are newer). Our peacock chairs in particular are in stable condition and are suitable for sitting on. Some may have minor flaws like wicker unravelling, light breakage and scuffs. As with all vintage pieces, they may exhibit existing wear. Please contact us directly for more information on each piece.
Can I see the pieces in person?
Yes, absolutely! Please contact us to schedule a viewing.